Terms of use

1Who these terms are between

The application is run by Crimptech, a general partnership registered in the Netherlands at Letterhout 23, 1507 EG Zaandam, Netherlands, Chamber of Commerce number 95555927. In these terms that partnership is "we" and "us".

"User" means the company or person using the application.

The application is offered for business use, to companies and to people acting in the course of a business.

Write to info@crimptech.nl about anything in these terms.

2What the application does

Users upload part files, select specifications and submit quote requests. We review and price each request, then publish the price and enquiry stage on its quote page.

The quote flow accepts .step, .stp and .pdf files, up to 50 parts and 100 files in one request.

Once an order ships, a tracking page shows its stage, an estimated delivery date, locations to city and country level, and any documents we attach to it.

During production, we may share a page showing photographs and video by stage. The account holder for the linked quote can record a stage check with an optional note and exchange messages with us in a private stage discussion. We can start, reply to and resolve a discussion. A message or resolution does not change the manufacturing stage or a quality-control decision.

Customer messages and checks are copied by email to us. Our messages are copied by email to the linked quote's contact address. The privacy policy describes these notification copies, customer-content erasure and retention of staff correspondence until order deletion.

The application is where an enquiry is made and an order is followed. Nothing is manufactured or sold through it.

3Accounts

An account belongs to one person. Sign-in credentials are personal and may not be shared.

Access to quotes, files and messages depends on the signed-in account. Account holders are responsible for activity performed through their accounts.

Verify the account email address. We can review a quote submitted from an unverified address, but quote emails remain on hold until verification is complete.

Tracking links carry access in the address and open a shipment page without an account. Anyone holding a production link can view its published photographs and video without an account. Links must remain confidential and may be forwarded only to authorized readers.

Production correspondence and check history are available only to the signed-in account that owns the linked quote and to our staff. Forwarding a production link does not grant access to the discussion. Recording a production check or posting a customer message requires that linked account.

Tell us at info@crimptech.nl if account credentials or a tracking link may have been disclosed without authorization.

4Acceptable use

Use of the application is subject to the following requirements.

• Upload only files authorized for disclosure to us and parts authorized for manufacture.
• Give accurate information in quote requests, account records and production checks.
• Do not attempt to access a quote, shipment, file or document without authorization.
• Do not probe, scan or test the security of the application, and do not work around a limit it sets.
• Do not submit quote requests by automated means.
• Do not upload malicious code.
• Do not use the application for anything unlawful.
• Do not copy, resell or republish any part of the application.

5Suspension

We may suspend or close an account that breaches these terms, and we may remove a file or a quote request that does.

Where we do, we say so to the address on the account.

6File ownership

The rights holder retains ownership of uploaded files. Uploading does not transfer ownership.

Uploading grants us a licence to use the files to price the enquiry and, if an order is placed, manufacture and inspect the parts. The licence is limited to these purposes and ends when the files are deleted.

We do not use uploaded drawings, models or specifications to develop our own products.

The privacy policy says how long a quote and its files are kept, and how to ask for them to be deleted.

7Confidentiality

Uploaded files, selected specifications, request notes and quoted prices are the customer’s confidential information.

We disclose confidential information only to our staff and manufacturing partners who need it to quote or produce the parts. Each manufacturing partner is required to accept the same confidentiality obligation.

Manufacturing partners have no access to customer production correspondence. Customer discussions remain separate from supplier-facing production review notes.

The companies that run this application hold them in the course of running it. The privacy policy sets out what reaches each of those companies, and what reaches a manufacturing partner.

This obligation continues after an enquiry closes and after an order is delivered.

This obligation excludes information already public through no act of ours, information we held before receipt, and disclosure required by law or court order. We notify the customer of required disclosure unless prohibited by law.

To arrange a separate non-disclosure agreement before uploading, contact info@crimptech.nl before uploading any files.

8A quote is not an offer

A price displayed in the application is an invitation to place an order, not an offer. Activity in the application does not form a contract of sale.

A sale is formed when we confirm the order in writing and is governed by our terms and conditions, listed under Legal on our website. These cover price and payment, delivery and risk, inspection, warranty and liability. Written provisions in a quotation or order confirmation take precedence.

Where those terms and these differ about a sale, those decide. These decide about the application. Write to info@crimptech.nl for the version of them in force.

A quoted price may carry a date. Whether and how that date is honoured belongs to the terms and conditions and to what is agreed for the order.

A price is quoted on the files and the specification in front of us. A change to either is a new enquiry.

The stage displayed on a quote page reports enquiry progress and does not create a contractual commitment.

9Availability

The application is provided as it stands. We do not promise a level of availability, and it can be unavailable while it is maintained or changed.

We may change or withdraw any part of it.

It runs on services operated by other companies, which the privacy policy names.

Retain an independent copy of each uploaded file. The application does not provide a backup service.

10Liability

Crimptech is a Dutch general partnership. It has no separate legal personality, and the partners in the firm are liable personally for its obligations. That is a different position from a private limited company.

Until a limitation of liability is agreed, liability is what Dutch law provides.

These terms cover use of the application. Liability arising from a sale, from a part that is out of tolerance or from a delivery, belongs to the terms and conditions that sale runs on.

11Governing law and jurisdiction

These terms and any dispute about them are governed by Dutch law.

The competent court of the Noord-Holland district in the Netherlands hears any such dispute.

These terms are published in English. If a translation is published later, the English text decides.

12Changes to these terms

The date at the top of this page is the date this version took effect.

We publish changes here with a new effective date.

Using the application after a change means accepting the version published at that time. The version in force when an order was confirmed is the one that governed it.